Happy wins Feefo Platinum Trusted Service Award 2025

Happy has won the Feefo Platinum Trusted Service Award 2025 - an independent seal of excellence, based on customer reviews on the Feefo platform. In 2024, Happy received almost 200 reviews with an average rating of 4.7. This is the fifth consecutive year that Happy has won the award, which is every year we have been eligible - a huge achievement!

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Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 5 between 1st January 2024 and 31st December 2024.

Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.

Working with over 6,500 brands, Feefo is the world’s largest provider of verified reviews, helping both brands and consumers make better decisions, and enabling brands to deliver more personalised experiences.

Consumer confidence continues to grow slowly back to pre-pandemic levels, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.

Henry Stewart, Happy’s Founder and Chief Happiness Officer, said: “Receiving the Platinum Service Award for the fifth consecutive year means a great deal to us because it’s based on genuine customer feedback. One of our core values, and one of the things each member of staff is responsible for, is how they create customer delight, in which we aim not just to give ‘customer satisfaction’, but to delight customers and exceed expectations with every interaction. It’s built into everything we do for our customers – from their first enquiry with us, to their training sessions, to the end of their project and the start of our ongoing relationship with them. It’s great to see this recognised by our customers, and by Feefo with this award.”

Tony Wheble, CEO at Feefo, congratulated the winners: “During these economically challenging times, it’s inspiring to see companies like Happy consistently going above and beyond for their customers. The Trusted Service Awards recognise businesses that don’t just meet expectations – they exceed them. These awards celebrate companies that gather genuine feedback and use it to deliver exceptional customer experiences. The dedication shown by this year’s winners sets a benchmark for customer service excellence.”

Learn the 10 core principles to create a happy and productive workplace in Henry Stewart's book, The Happy Manifesto.

Support your aspiring and current managers to be empowering and confident leaders with Happy

Happy offers leadership programmes at Level 3, Level 5 and Level 7, from new managers/supervisor level all the way up to senior leadership teams and CEOs. These programmes are based on the ideas of trusting your people. They are practical and based on applying what yo’ve learnt. We aim to inspire and ignite change in your organisation, as well as giving you valuable management skills such as business strategy, decision-making, negotiation and project management.

We also offer programmes tailored specifically to people from Global Majority backgrounds. The content is the same, but have been designed to give new and experienced managers the skills they need to navigate organisational culture with a clearer perspective on their own potential, as well as building their confidence and expanding their professional strengths.

Claire Lickman

Claire is Head of Marketing at Happy. She has worked at Happy since 2016, and is responsible for Happy’s marketing strategy, website, social media and more. Claire first heard about Happy in 2012 when she attended a mix of IT and personal development courses. These courses were life-changing and she has been a fan of Happy ever since. She has a personal blog at lecari.co.uk.