This one-day workshop will introduce you to a proven technique which will allow you to have successful conversations with team members and colleagues. The content has been designed to enable managers, supervisors and team leaders to get the most out of emotionally charged and challenging conversations in the workplace.
Course Overview
The best leaders aren’t the ones who avoid hard conversations—they’re the ones who know how to handle them well.
In this interactive session, you’ll learn how to approach sensitive or challenging conversations in a way that builds trust and drives positive outcomes. You’ll explore how to manage your own emotions, listen actively, and stay present—while keeping the conversation focused and constructive.
You’ll leave with tools to improve not just difficult conversations, but everyday dialogue with your team.
This course is ideal for:
Duration
1 day
Classroom size
8 approx.
Location
Online
Certificate
1 Certification
Experience
Open to all
How much does it cost?
If you have three or more learners, We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.
This course will be taught in the latest version of the software. We can train this in older versions if needed – please get in touch for more information and availability.
Face-to-Face Live Online Session (Zoom) There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.
Classroom Session There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.
Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.
If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.
Everyone learns differently — that’s why we offer flexible options to fit your needs. Whether you prefer learning from the comfort of home, engaging in dynamic face-to-face sessions, or a blend of both, you’ll find the format that helps you thrive.
“Really worked well as an online experience. Good interaction with other course members. Really well facilitated.”
Watch this short video to see how we bring our sessions to life online — with interactive, hands-on learning delivered via Zoom, designed to keep your team engaged and energised.
If you have three or more learners, a private group training could be cheaper.
We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course.
We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Joy leads to success, every time,
Our award-winning training isn’t just theoretical. It’s packed with practical tools you can use straight away.
We don’t just talk about impact — we live it. As a B Corp, we’re committed to making workplaces better for everyone.
Both available for public and private dates.
The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between.
All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven’t received this email then please contact our team.
Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. Unfortunately you will be asked to leave and attend a different day if you arrive more than 15 minutes late for online sessions, and more than 30 minutes late for classroom sessions.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
All public classroom sessions take place at Happy’s HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.
The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. Our key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your organisation’s current performance and future success.
You should reserve out the whole day in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact.
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3rd Floor
Robert Dolan House, 9 Alie Street
London E1 8DE
United Kingdom
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