Positively Navigating Generational Differences in the Workplace

This half-day workshop is designed for leaders or managers who are keen to create a cohesive team where teams of multi-generational people can thrive. This session will provide opportunities to collaboratively share challenges and discuss how to overcome them.

Course Overview

Good managers don’t need to have all the answers—but they do need the right mindset and tools to bring out the best in others.

 

In this energising session, we cover the core principles of people-centred management in a fast, interactive format. You’ll learn practical skills you can apply straight away, reflect on your own leadership style, and explore what it really means to create a happy, high-performing team.

 

Once a week for nine weeks, join us Live Online via Zoom at 12.30pm on Monday afternoon for 45 minutes and discover this week’s management technique. The following week will start with 15 minutes sharing how it all went followed by 30 minutes on the new topic and challenge for the coming week.

Why take this course?

  • Understand what makes a great manager at Happy
  • Learn how to build trust, clarity and ownership in your team
  • Explore how to give feedback that motivates and supports growth
  • Discover how to manage performance without micromanaging
  • Gain tools and ideas you can use straight away

Who is this course for

This course is ideal for:

  • New and aspiring managers
  • Team leads with limited formal management training
  • Anyone needing a confident, practical refresh on the essentials

Availability

Our next cohort starts on 2nd June. Each session is at 12.30pm on Monday afternoon:

  • 2nd June
  • 9th June
  • 16th June
  • 23rd June
  • 30th June
  • 7th July
  • 14th July
  • 21st July
  • 28th July

Duration

9 weeks

Classroom size

8 approx.

Location

Online

Certificate

1 Certification

Experience

Open to all

What you will learn

  • Practise a proven technique to prepare for important situations
  • Transform anger and hurt feelings into powerful dialogue
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Improve your professional working relationships through your conversations

How much does it cost?

Option 1

Standard

Standard course rate

£625

per person (+VAT)

Option 2

SMEs

Discounted rate for companies with less than 250 staff

£525

per person (+VAT)

Option 3

Public Sector

Discounted rate for public sector organisations, eg. councils

£640

per person (+VAT)

Option 4

Large Charities

Discounted rate for charities with 31+ staff

£410

per person (+VAT)

Option 5

Small Charities

Discounted rate for charities with 30 or less staff

£315

per person (+VAT)

Group Training

If you have three or more learners, We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

Curriculum & Key Themes Covered

This course will be taught in the latest version of the software. We can train this in older versions if needed – please get in touch for more information and availability.

Themes covered

Week 1 – Listen: Simply listen to your people, and show that you understand and value their input.

Week 2 – The question challenge: In your next team meeting and next 1-to-1, ask only questions.

Week 3 – Psychological safety: Creating a no blame culture where people feel free to raise concerns and take risks.

Week 4 – Be a good coach: The most important behaviour of a manager, simple steps to being a good coach.

Week 5 – Effective Feedback: discover a 4 stage model for giving any type of feedback to anyone.

Week 6 – Strengths: Discover your strengths. Help your people find their talents and work to them.

Week 7 – Pre-Approval: The highest level of trust in delegation. Approve the solution before they’ve thought up the solution. Freedom within guidelines.

Week 8 – Motivation: Understand what truly motivates people. Ensuring opportunities for mastery, autonomy and purpose.

Week 9 – Review and ongoing commitment: Recap on the key messages. Reflect on the behaviours that you want to continue with and how you will embed them long-term.

Book now

Date Availability Number of places
24 Sep 2025 2:00 PM - 4:30 PM 12 spaces left

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

Testimonials From Happy Learners

Choose the Learning Experience That Suits You

Everyone learns differently — that’s why we offer flexible options to fit your needs. Whether you prefer learning from the comfort of home, engaging in dynamic face-to-face sessions, or a blend of both, you’ll find the format that helps you thrive.

Online

Online

Learn live with your facilitator and group through Zoom, with full access to our online learning hub.

Learning
Style:

Interactive sessions, self-paced resources, videos and activities you can return to at any time.

Collaborations:

Work with peers through breakout rooms, group discussions and optional study circles.

Benefits:

1.Flexible bite-sized learning you can fit around a busy schedule.
2.Build supportive connections, wherever you are.
3.Great for remote teams or hybrid workplaces.

In-Person

Online

Take part in face-to-face sessions delivered at our Happy HQ in london

Learning
Style:

Interactive, hands-on sessions with space to reflect, practise skills and share insights.

Collaborations:

Join breakout sessions and small groups for shared learning and support.

Benefits:

1.A focused space to fully engage away from day-to-day distractions.
2.Energising group environment with real-time feedback and support.

Blended Programme

Online

A combination of in-person and online learning to fit your schedule.

Learning
Style:

Live sessions paired with online materials, tasks and group activities.

Collaborations:

Ongoing team support and shared learning both in and out of the classroom.

Benefits:

1.The best of both worlds — structure and flexibility.
2.Time to absorb, reflect and apply learning between sessions.

What are Happy's online training like?

“Really worked well as an online experience. Good interaction with other course members. Really well facilitated.”

past attendees

Watch this short video to see how we bring our sessions to life online — with interactive, hands-on learning delivered via Zoom, designed to keep your team engaged and energised.

Looking for Private Group Training?

If you have three or more learners, a private group training could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

The Happy guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course.

We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Why Choose happy?

Because Happiness Works

Joy leads to success, every time,

Expert-Led & Hands-On

Our award-winning training isn’t just theoretical. It’s packed with practical tools you can use straight away.

B Corp Certified & Proud

We don’t just talk about impact — we live it. As a B Corp, we’re committed to making workplaces better for everyone.

Classroom or live online learning available

Both available for public and private dates.

The small print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven’t received this email then please contact our team.

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. Unfortunately you will be asked to leave and attend a different day if you arrive more than 15 minutes late for online sessions, and more than 30 minutes late for classroom sessions.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy’s HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

FAQs

What is your approach to programme delivery

Every programme is designed to ensure complete individual involvement and participation, it will stimulate your thinking and challenge you. Our key focus is on practical skills and real outcomes throughout. The content will involve an innovative and engaging blend of activities so that you can directly apply it to your organisation’s current performance and future success.

You should reserve out the whole day in your diary for the learning. This will allow you to join the interactive workshops and have time to reflect and do the assignments in between. We believe immersing yourself in the content for a whole day will create deep learning and lasting impact.