How to Manage Your Email Inbox

What do you hate about email? The most common complaint we hear is that email can take over your day – you open Outlook and before you know it, it’s 4pm and you’ve not achieved anything on your ‘to do’ list for the day.

In response, we have created this half-day CPD certified course to give you a radical new approach to your email that will help you to free up time for the big things you want to achieve. It will also leave you with the technical skills to deal with your emails more efficiently, so you feel in control.

Course Overview

Is your inbox constantly overflowing? Learn simple, effective techniques to manage your emails with ease. In this half-day workshop, you’ll gain practical tools to help you feel more in control and reduce stress caused by a cluttered inbox.

 

Why take this course?

  • Reduce email overload and feel more in control.
  • Build effective systems for email processing.
  • Save time and energy by setting up rules and folders.
  • Improve your communication efficiency at work.

Who is it for?

Anyone who wants to take back control of their inbox, especially those overwhelmed by too many emails or who want to improve how they manage digital communication.

Duration

3 hours

Classroom size

8 approx.

Location

Online

Certificate

CPD Certified Certification

Experience

Suitable for all

What you will learn

  • Tools to better manage the email that’s already sitting in your mailbox
  • Radical approaches to email that will make you productive, not just busy
  • Good email practice – better ways of using email so you and your team are making things easier for each other
  • Alternative ways of communicating, using IM or calls to lighten the email load

How much does it cost?

Option 1

Standard

Standard course rate

£460

per person (+VAT)

Option 2

Public Sector

Discounted rate for public sector organisations, eg. councils

£345

per person (+VAT)

Option 3

Charity

Charities with 31+ staff

£260

per person (+VAT)

Group Training

If you have three or more learners, We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

Course Timetable

This course will be taught in the latest version of the software. We can train this in older versions if needed – please get in touch for more information and availability.

Session One: Speed up everyday tasks

  • Search for Emails
  • Create Tasks
  • Flag Messages
  • Create Quick Parts
  • Set up Rules to File Away

Session Two: Improve Your Productivity

  • Good Email Practice
  • Turn off Outlook Alerts
  • Send replies to someone else
  • Delay Email(s) Delivery
  • Set Expiry on Messages
  • @Mentions (2016 only)
  • Focused & Other folder (2016 only)
  • Eat 4 Frogs
  • 321Zero

Book now

Date Commencing Availability Number of places
10 Jul 2025 9:30 AM - 1:00 PM 6 spaces left
25 Nov 2025 9:30 AM - 1:00 PM 8 spaces left

Classroom Session There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

Testimonials From Happy Learners

Looking for Private Group Training?

If you have three or more learners, a private group training could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

The Happy guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course.

We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Why Choose happy?

Because Happiness Works

Joy leads to success, every time,

Expert-Led & Hands-On

Our award-winning training isn’t just theoretical. It’s packed with practical tools you can use straight away.

B Corp Certified & Proud

We don’t just talk about impact — we live it. As a B Corp, we’re committed to making workplaces better for everyone.

Classroom or live online learning available

Both available for public and private dates.

The small print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven’t received this email then please contact our team.

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. Unfortunately you will be asked to leave and attend a different day if you arrive more than 15 minutes late for online sessions, and more than 30 minutes late for classroom sessions.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy’s HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

FAQs

What if I have a Mac?

If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.