Continuous Improvement

Changes in our business environment seem to be happening more quickly as technology develops. The problem is that processes don’t always adapt as quickly.

This intensive one-day online workshop will look at what is meant by continuous improvement and how some simple techniques will help us review processes and look for better ways of working.

Course Overview

Projects move fast, but teams don’t improve by accident. This course focuses on how to learn from what’s working—and what’s not—so your team gets better every time.

Through practical tools and group exercises, you’ll explore how to make improvement a habit, not an afterthought. You’ll leave with a toolkit you can use in meetings, workshops and on-the-job, to help your team reflect, adapt and grow together.

 

Why take this course?

  • Run retrospectives that lead to real change—not just complaints
  • Encourage a safe, open environment for honest feedback
  • Apply simple tools to identify issues and agree actions
  • Support your team to experiment, adapt and keep improving
  • Build a shared culture of trust, learning and ownership

Who is this course for?

Project managers, team leads and anyone keen to bring continuous improvement into their way of working—especially in dynamic or agile settings.

Duration

1 day

Classroom size

8 approx.

Location

Online or Classroom

Certificate

1 Certification

Experience

intermediate

What you will learn

  • Use practical tools to identify lessons learned
  • Facilitate effective retrospectives and reflection sessions
  • Encourage psychological safety for honest feedback
  • Turn learning into actionable improvement plans
  • Shift from one-off reviews to a continuous learning mindset

Curriculum & Key Themes Covered

This course will be taught in the latest version of the software. We can train this in older versions if needed – please get in touch for more information and availability.

Session 1: What is “continuous improvement”?

  • A brief history of time management
  • Toyota: the customer, kaizen and waste
  • Lean

Session 2: Building a process map

  • What goes into an effective process map
  • How to create one
  • Practical exercise on a process

Session 3: Value

  • Recognising waste in a process
  • Defining and looking for value
  • Practical exercise on a process

Session 4: Making it happen

  • Getting buy-in from a team
  • Changing the process mindset
  • Making improvement continuous

Ready to take the next step?

We are here to help!

This course is only available as a one-to-one or private group booking.

For pricing and availability, send us a message using the form, leave us a message on 020 7375 7300, or speak to an Account Manager straight away using our Live Chat service in the bottom right of your screen!

Testimonials From Happy Learners

Looking for Private Group Training?

If you have three or more learners, a private group training could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

The Happy guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course.

We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Why Choose happy?

Because Happiness Works

Joy leads to success, every time,

Expert-Led & Hands-On

Our award-winning training isn’t just theoretical. It’s packed with practical tools you can use straight away.

B Corp Certified & Proud

We don’t just talk about impact — we live it. As a B Corp, we’re committed to making workplaces better for everyone.

Classroom or live online learning available

Both available for public and private dates.

The small print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven’t received this email then please contact our team.

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. Unfortunately you will be asked to leave and attend a different day if you arrive more than 15 minutes late for online sessions, and more than 30 minutes late for classroom sessions.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy’s HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

FAQs

What if I have a Mac?

If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.