Whether you’re a complete beginner to training, or simply looking for more formal support, this two-day workshop will give you your first opportunity to learn what makes training great.
In line with the principles being taught, the course will itself be learner focused. You will get the benefit of Happy’s extensive knowledge of training and will also learn from their own experiences.
Course Overview
Training someone to use technology is more than just showing them what to click—it’s about helping them feel confident, capable and supported. This course equips you with the techniques to design IT sessions that are simple, effective and enjoyable.
You’ll learn how to structure your training, break down technical topics into digestible chunks, and create a positive, learner-led environment. You’ll also practise delivering training in a safe space and get feedback to help you grow.
On the morning of the first day, you will be expected to give a five-minute training session. Please choose and prepare a topic to train. You will be training fellow participants who may come from all kinds of backgrounds, so please select a topic that does not require any special previous knowledge. This can be in any of the following Office 365 packages: Word, Excel, PowerPoint, Access, Microsoft Edge, Windows Explorer or My Computer (Outlook is not available). PCs, flipcharts and pens will be available on the day.
Anyone delivering IT training—whether formally or informally. Perfect for subject matter experts, super users, support staff or anyone stepping into a training role.
Duration
1 day
Classroom size
8Â approx.
Location
Online or Classroom
Certificate
1 Certification
Experience
Beginner
This course will be taught in the latest version of the software. We can train this in older versions if needed – please get in touch for more information and availability.
This course is only available as a one-to-one or private group booking.
For pricing and availability, send us a message using the form, leave us a message on 020 7375 7300, or speak to an Account Manager straight away using our Live Chat service in the bottom right of your screen!
If you have three or more learners, a private group training could be cheaper.
We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.
We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.
If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course.
We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.
Joy leads to success, every time,
Our award-winning training isn’t just theoretical. It’s packed with practical tools you can use straight away.
We don’t just talk about impact — we live it. As a B Corp, we’re committed to making workplaces better for everyone.
Both available for public and private dates.
The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between.Â
All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven’t received this email then please contact our team.
Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. Unfortunately you will be asked to leave and attend a different day if you arrive more than 15 minutes late for online sessions, and more than 30 minutes late for classroom sessions.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
All public classroom sessions take place at Happy’s HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.
The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.
Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.
If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor). For online training, please let us know when booking and you can use your Mac as normal. We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.
Join 20,000+ professionals receiving workplace tips, leadership insights, and exclusive offers.
Since 1985, Happy has been providing great solutions to help people thrive at work. Be the first to hear about free resources, events, and training opportunities that make work more joyful and productive.
3rd Floor
Robert Dolan House, 9 Alie Street
London E1 8DE
United Kingdom
Save the date for next year's conference on Thursday 12th June 2025,
Build your Excel skills from beginner to expert. Perfect for mastering data analysis and visualization.
Outline the 10 core principles for a happy workplace. It has since helped thousands of leaders build trust-driven, empowered teams.
