Facility maintenance hiring managers have increasingly sought applicants with group communication skills. Teamwork training can help improve this crucial ability. Yet, some applicants lack the basic soft skills necessary for group collaboration.
So, managers must learn to find applicants most suited for team cooperation. Business leaders should support this strategy while seeking workers who consistently perform well regardless of oversight.
Here’s how to build a solid facility maintenance team.
Specialization has become an integral part of modern facility maintenance. Clients expect staff to know in-depth details regarding their tasks. So, avoid hiring workers who have little experience in multiple areas. Instead, assemble a team of experts that can complete jobs quickly, precisely, and without supervision.Hiring experts instead of jacks of all trades may cost more per hour. However, long-term costs are often comparable because of improved route efficiency. This model increases client satisfaction through quicker job completion and improved contractor trust.
Conduct Group Hiring Interviews
Intelligent managers use group interviews to ensure team compatibility before committing to workers. Experts have designed collaborative activities that test cooperation skills and promote group building. Since facility maintenance is time sensitive, always put the participants on a timer to heighten stress.
Following a group activity, interviewers must press applicants about the team’s performance.
These questions reveal workers’ opinions of themselves and each other:
- How did you contribute to the team’s success or failure?
- Who was most beneficial to your group and why?
- How did you deal with stress from this exercise?
- Why did you struggle to complete this task?
- Who would you hire from this group and why?
Test for Adaptability
Facility maintenance requires employees who can handle problems quickly with little supervision. Failing to adapt to new situations can turn a mishap into a disaster. Here is a line of questioning that exposes a potential worker’s adaptability:
- What is a specific situation where an unexpected problem hampered your workflow?
- How did you deal with this situation?
- Did you contact supervisors to inform them of the problem? Why or why not
- How was teamwork involved in handling this situation?
Train On the Job
While the interview process is critical, on-the-job conduct may completely reshape your perception of an applicant. Set a trial period for new workers where they must accompany a more experienced employee during a route. Have the veteran demonstrate a task. Then, observe the applicant while they try to replicate the overseer’s actions.
Conduct this process over several weeks. Each day, give the recent hire additional freedom to complete tasks and corroborate with co-workers. Doing so avoids failures caused by suddenly burdening inexperienced staff with new duties.
Promote Worker Feedback
Despite modern data, business leaders still have a limited understanding of their team’s field cooperation. So, savvy leaders will pay close attention to their workers’ first-hand knowledge.
Give employees a platform to discreetly voice concerns regarding co-workers’ conduct. Encourage responsible, thoughtful evaluation of a group’s inner workings. Carefully reviewing this data may expose weaknesses hampering a team’s performance.
- Expert maintenance staff are time-efficient, boosting client satisfaction.
- Group interviews reveal teams’ cooperation abilities.
- Prioritize adaptability to account for unexpected problems.
- On-the-job training exposes flaws that sheltered interviews conceal.
- Provide workers an outlet to criticize their team’s performance.