Assumptions, Guesses and Pivot Tables: From Data to Discovery

How well do you know your business? Do you know how well you’re doing? What your costs are? How happy your customers are? How happy your staff are?

Hi, we are Happy

We are leading a movement to create happy, empowered and productive workplaces.

How can we help you and your people to find joy in at least 80% of your work?

Keep informed about happy workplaces

Sign up to Henry's monthly Happy Manifesto newsletter, full of tips and inspiration to help you to create a happy, engaged workplace.

Most of us will say “YES” to most or all of those questions, if for no other reason than we’d be embarrassed to admit otherwise. We also have lots of data which should have informed our claimed understanding, but how many of our assumptions and beliefs about our performance have been challenged, dismissed or reinforced by looking at our data?

Probably, and here I’m making an assumption, very few.

This could be for many reasons. Data is boring and, at first glance, impenetrable. We often have no idea at all why we have the data we have, often data is amassed as some sort of corporate comfort blanket, collected with the utmost diligence and never used.

We know that all this data could help us understand our business better – but data is just, well, data really.

This is where Microsoft Excel comes in. After a bit of sorting there, an auto filter here, we start seeing little glimpses into the potential our data promises.

These odd little nuggets of information may well be useful but they’re not pretty or easy to share. So, we may start playing with some formulas – SUMIF(S), COUNTIF(S), and AVERAGE. All very fine formulas that have served us all well, but once again, can be a little labour intensive.

What we really need is some way of turning our Data into Information. I remember vividly the moment I understood the difference – Data is just data, it tells you very little if anything at all. It only becomes information when it’s distilled into small chunks that tell you something you didn’t know (or confirms something you only guessed).

And here is where I finally introduce the Pivot Table.

A basic Pivot Table.

The Pivot Table is an amazingly sophisticated feature of Excel, which, once mastered, can transform massive amounts of data into meaningful information. This doesn’t mean your assumptions and guesses are worthless; they are the starting point. We often start using Pivot Tables and Pivot Charts to test these assumptions and it’s often pleasing to find how our close our instincts can be to reality.

Pivot Tables and Pivot Charts gives us the facility to quiz our data in many different ways, and to place those summaries right next to each other. It allows you to transform that data with a few simple clicks – and it can become quite intoxicating to realise what control you can finally take of all this data!

But rather than be proved right, how much more exciting is it to be proved wrong? The biggest thrill I’ve had discovering Pivot Tables was when a simple Pivot Table proved that something I believed to be a “fact” about a course we ran was completely wrong. That was fantastic! This data, honed down to useful information, had told me something that completely changed my understanding of a part of our business that I was meant to be the expert in!

So why is being wrong so right? Often, you might be delving into this data because your organisation wants to make more, spend less, be quicker, be bigger – so finding out where you’re wrong is a great place to start. Challenge those assumptions, find the hidden stories and then share them with the rest of your organisation with some wonderfully informative Pivot Tables, Pivot Charts, and Dashboards.

Related blogs

Learn the 10 core principles to create a happy and productive workplace in Henry Stewart's book, The Happy Manifesto.

Support your aspiring and current managers to be empowering and confident leaders with Happy

Happy offers leadership programmes at Level 3, Level 5 and Level 7, from new managers/supervisor level all the way up to senior leadership teams and CEOs. These programmes are based on the ideas of trusting your people. They are practical and based on applying what yo’ve learnt. We aim to inspire and ignite change in your organisation, as well as giving you valuable management skills such as business strategy, decision-making, negotiation and project management.

We also offer programmes tailored specifically to people from Global Majority backgrounds. The content is the same, but have been designed to give new and experienced managers the skills they need to navigate organisational culture with a clearer perspective on their own potential, as well as building their confidence and expanding their professional strengths.

Darren Andrews

Darren is one of Happy’s Senior Trainers, able to train almost every IT course on our course programme. He worked for Happy for 12 years and has been an Associate Trainer since 2018.

What you should look at next